SERIOUSLY *********

SERIOUSLY *********

On 11 October, I took in my iPhone 14 Pro 256 GB on buy-back for a value of R10 000.

I paid interest to the value of:

R1634.80 on 11 November. R339 on ± 9 December R389 on last week 7 Jan. Total paid on interest: R2362.

Somewhere between 12 November and December, when the store manager did Stock take - they found the phone to be missing and “******”. The store manager was advised by his regional Manager/Manager to NOT contact me and inform me of this. This is highly ********* as I have been paying interest on a phone that was ******. My iCloud was of course logged out (which is Cash crusaders policy). My phones password was in the box. So the people who stole the phone had full unhinged access to my phone, my photos, my whatsapps, my internet banking and much more! No-one bothered to tell me, so that I may 1) report it was ****** or 2) secure my personal information.

I went today, to pay for my phone and get it out as I urgently need it then, only to be told, it was ****** and not there.

I was then informed that I would be paid out R19 000 for the phone, which is the 2nd hand market retail value. HOWEVER, I must first settle my contract on the phone… What on earth is this and how is this logical or ethical!!

PLEASE tell me…. Why should I settle (pay) R10 000 for a phone that is NOT THERE and has in fact been ******. Then, if you do the math, I am therefore, paying R10 000 and NOT GETTING my item back… then, I will get R19 000. So in fact… I am getting a true value of R9 000 for a iPhone worth R19 000 on the market…. A phone which I brought it for more money.

This is *********, surely *******.

I have also requested the copy of the police report and/or case number when the store reported it ****** and I have not received that either.

The negligence of Cash crusaders has costed me an iPhone 14 Pro, 256G to which I must now pay for/settle a contract when I am in FACT NOT GETTING MY PHONE back!!!! Nevermind, lets also please consider the interest of R2362 I have been paying the store, monthly, on an item that they KNEW was ****** but they refused to let their store manager call me and inform me of this… so they continued to take my money on an item that they knew was not there.

Here is the transaction mathematics as I see it. I bring in a phone, for exchange of money. If I pay the money, I want my phone back… But now I am being asked to pay the contract value.. for no phone…????

They are now asking me to pay the contract value for NO PHONE… WHY am I paying R10 000 but NOT getting my phone…This is rediculous! I have paid R2362 on interest which I am not going to get back either… I was not informed of the phone being ****** and this is *********!!! A complete breach to my confidentiality.

Can I replace my phone with R9000? No!

I would like this resolved and the resolution is that I get my full 2nd hadn’t market retail value of R19 000 WITHOUT DEDUCTION or settlement without a product of any kind!!!

Store interaction: CASH CRUSADERS TABLE BAY MALL (PTY) LTD