Second review no reply from this company

14 Mar 2023, 12:22 Terrible Service and Not Willing to Refund. borderline theft Bought a new Fridge 31 Jan 2023, 2 Feb 2023 the fridge was plugged in but does not make cold. Contacted the Branch and got the run around to speak to Elijah in customer care.

Managed to get the Fridge to a Branch was sent for Testing. after weeks the Branch calls me and states my 1 day old fridge is uneconomically irreparable.

i immediately contacted Elijah again and was told to put everything on mail he will get back to me.

No feedback received, i have been calling and calling for 3 days, finally got hold of Elijah.

I Was met with a deceptive and rude demeanor.

i stated no one has contacted me back as yet and i want to know what is going on. i stated that i am not accepting their excuse as uneconomically repairable as the unit was 1 day old and i am not losing R 3000.00 for their faulty product.

Elijah said to me the technicians has tested the unit and it was working before they sold it. The branch did not test it in front of me and i asked him since when is the sales person a technician, the lady who sold the fridge could not even understand why the one has a ice cube tray and the other one did not, secondly the unit would have gone on if they tested it, as it still goes on but does not make cold.

when i told him it is unacceptable as the unit is 1 day old and i would like to speak to a Senior Manager, i was met with the following phrase "i am the service representative for the whole South Africa" the only one higher than me is the owner.

I requested the owners Details and i was told he can not give it to me, i must Google it. i stated to Eijah i want to speak to the owner and he once again stated he can not assist me, and i can take the matter to the Ombudsman/ Hellopeter or the Lawyers if i want to.

it is pathetic service, i will never buy from them ever again, and i am going to try reach the owner as this is honestly a company that stole R 3000.00 from me.

i will go to the media with this if i need to. this is Honestly terrible service

Cash Crusaders Franchising's reply: 14 Mar 2023, 13:42

Good day,

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.

Please note that your complaint has been escalated to senior management who will be in contact with you.

Thank you.

Barend U: 21 Mar 2023, 10:28

Well no surprize on the service. To date no call from the company or the owner.

I note i am not the only one facing this companies pathetic service.