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I have a second hand Doogee phone which its speaker was blaring a bit and the camera has a red filter on it and not from the app. I had it for 5 months when it completely broke. I then took it back for repairs where I find that the entire stuff are unprofessional it took an hour just to get someone to book it in which looked really suspicious sending me between staff, no body wanted to help so when the manager finally helped he mention two option either to send it a local repair shop that will take two week to be repaired or send it to Doogee SA they will take a bit long and that he go there every Fridays only, I then wanted a screen protector as well then he said it has to go to Doogee which I agreed too also made it clear that they should not clear my phone. Weeks later I contacted cash crusaders to find out if the phone is ready the manager then rep**** that he needs to check and will phone me the next day but he did not phone. I allowed a two days to go by when I phoned again when he rep**** that the phone is unrepairable and that I can take something else in store at the same value I then told him no and that I wanted all content on the phone. I then phoned them today about 5 times eventually they answered they had excuses and that I should call back because they have a lots of customers at the counter, the tiller then ignored me when I asked if Im not a customer repeatedly and continued helping the walk ins, the manager then answered with no solid reason why they are taking so long and that the phone is partially fix but had to reset the which I told him that I give no authority to clear my phone and that he still cant tell me if the speaker is fixed I then asked if Doogee not send a condition report with the phone stating the condition he could not answer then uttered no they do not