****med by Cash Crusaders

I bought an X7 PRO on the 27/10/2018... Before I bought that phone, I was at the store a few weeks/a week earlier wanting to buy that same phone and discovered that it was not working as it would not turn on... So, on my birthday(27/10/2018) I went to buy a phone(it was R2200) and paid R2100 because the last time I was there it was on special. When they gave me the phone, I realized that it looked like the one I had rejected but was reassured that it's a different phone. As I walked out the door, the phone wouldn't unlock without a password(to my surprise, I thought new phones don't require passwords especially if they have not been used.) Georgina took my phone to the manager(Sean)who removed the password, I then asked again why the password if it's a new phone but again was told not to worry (as I suspected that could be that old phone I saw the other day). Now, my phone fell and it cracked the screen, in April if not March but did not stop working, then in late May it stopped working... The screen would not touch only switch on. I then took it to the store and was told they'd take it to the technicians/sth. Sean the manager told me a couple of weeks ago, in June that I needed to pay R850 for them to fix my screen, which came as a shock because my husband's phone did the same thing but they fixed it without asking for money of repairing the broken screen. About 2 Weeks ago my husband went to the store to explain that they fixed his phone without him paying and they told him that they'll take it back to Johannesburg for fixing (Apparently that's where they fix broken things). I called the store yesterday and Georgina said she'll check with her manager if my phone is back yet and get back to me, which she didn't... I called the store today (02/07/18) and was put through to Sean who told me that he never took my phone to Johannesburg because I do not want to pay the R850! I feel that I was ****** and want justice, they gave me an old phone and what has happened to the warranty of the phone because it's less than a year old? I want a fixed phone or my money back, they have ****med me! They saw it was not working when I first went there then fixed it and sold it as new????