NJ
Nico J

1 reviews | Active since Jun 2018

05 Jun 2018, 13:37

**** crusaders

Bought a playstation 4 remote from cash crusaders in George on 27/03/2017, remote hardly used as i just bought it to be used when a friend visits, remote stopped working late the evening of Sunday 3 weeks later, I took the remote back to them the following day and they told me my cash back was only for 7 days and they need to send it away for repairs, the remote was returned to them from the repairers on 22/05 I received no sms or call from them, when i went in to enquire, they informed me that the repair was rejected because the device has been tampered with (attempted repair) and they can't assist me further. I bought the device "new" from them and would never be so stupid as to void my own warranty, fix the device or give me my refund. I don't recommend buying anything from them as I certainly never will again, poor customers service and a rip-off

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 Oct 2020, 15:49
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution