BM
Bonhle M

1 reviews | Active since Oct 2018

16 Dec 2019, 18:16

Rude, irresponsible, ********* owner

Be very careful when pawning here. They broke my Nintendo Wii console and the owner refused to take any responsibility and imp**** that I broke it and I'm not trying to come back for a quick buck. I got my phone back with horrible scratches as if someone used it to write on it. After a long back and forth he sent he's buyer to go get me a new screen protector. After all of they they have blocked us from the system but still expect us to pay for our items that we pawned. The owner keeps saying that what ever was bought earlier isn't he's fault because he wasn't the owner back that. What *******. It's he's store now everything is he's responsiblity. Their system is very confusing each day is a different price. I've left 2 of my items there because I can't take the stress anymore. I'll never ever ever recommend this store to anyone. Pawn at your own risk! Pathetic service!

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Replies (5)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply17 Dec 2019, 09:12
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Could you please send us your contact details and the store name to info[at]cashcrusaders.co.za or send it via a private reply. Once we know that, then we can urgently escalate this to the relevant regional manager and the operational manager for resolution.   
Cash Crusaders Franchising
Cash Crusaders Franchising's reply07 Jan 2020, 12:19
Official
Hi Bonhle, We are so sorry for the delayed response. Thank you for sending us your details. We have escalated this to the relevant people. We apologise again for the poor service you have received in this matter.
BM
Bonhle M's update22 Jan 2020, 19:11
Reviewer Update
My new phone number is ***.

I haven't received any form of response other than Candice will be back on the 2nd the 2nd was 20 days ago like I said in my email please let me know if I should report this some where else please no one is willling to help me I've emails Candice 3 times now if I'm not mistaken is the owner feared?...
BM
Bonhle M's update14 Feb 2020, 16:32
Reviewer Update
Still nothing about this matter
BM
Bonhle M's update20 Jul 2020, 22:14
Reviewer Update
Still nothing

Im being ignored