Rude employee who doesn’t know stores own T’s and C’s

I had a shockingly bad experience with Cash Crusaders Mokopane. I purchased a PS4 from them that was supposedly in good working condition, only to find out it was faulty. After less than four days of use, it started giving serious issues.

When I returned to the store, I ended up waiting **three hours** just to be told that he knew it was faulty when it was sold it to me! He admitted to it, but since the fault only showed when I took it home, it was no longer a store issue.

Despite the console still being under warranty and it being **well within 7 days of purchase**, he refused to offer a refund of any kind, despite even admitting that the product was sold, in an inoperable state. He spoke in a condescending tone and was adamant to ignore my complaints. This is unacceptable and feels like a deliberate rip-off.

I expected better, but instead, I got dishonest sales tactics, some bad customer service from one employee who was even more rude over the phone, cutting me off mid sentence, laughing mockingly and speaking in a very aggressive way towards me as a woman. Scared to go back but have to so he can give me a refund! Please assist me if possible as I do not know what to do. Thank you in advance for any and all help.