Ridicilous Cash crusaders Randpark

Today I was at your branch in Randpark in Roodepoort and was helped by a lady called Lorine Siziba who was working in your store in 14th Avenue Roodepoort. Your company has in the last week changed address from 14th avenue in the mobing of store process I did not recieve the sms from your company where I can pay my monthly installment owned to your company. I drove around for 2 hours on Saturday 12.02.22 and couldnt find new location. On the phone they put me through to this Lorine lady and the conversation as a frustrated customer got uncomfortable where she raised her voice and did not acknowledge the mistake from your compay, she stated unfotunaly I did not recieve the sms and its not her fault, and I am wasting ber time on the phone as there is 3 customers infront of her. She refused for me to speak to a manager and refuse to give her surname. I got hold of her details after sending my fiance into the store today Sunday 13.02.22 to pay our installment and she welcomed my fiance by saying are you the person on the phine earlier and how do I call myself a lady for going on like that over a phone. Now ****** hell is this how you treat me as your customer. RIDICILOUS!!!! For your company I can advise on emotional intellegence. Work with peoeplto understand frustration .