Return broken stuff and say its not their problem

My son has pawned his xbox by Cash Crusaders Gezina Pta ... They have tested it with the pawned because they wont pawned it if its not working 100% ... Today I went and got it for him as he was at work.. He asked me did they test it and i said no because i dont know they must do it..and nobody told me at Cash Crusaders they must test it. So i told my son he must make a video where he opens it and test it and he did so.. so now the remote is not working right and everything is showing in the video now Ralph the manager say say sorry its not their problem they not going to help him Ralph told him he can take in the remote they can gix it but my son must pay for it... REALLLLLLY the remote did work 100% and they did test it when he pawnd it.. Ralph refuse to help him and told ny son his workers is nit playing with his stuff so it didn'tbreak there... now tell me how do they test it and it works and when you get your stuff it does not work and its not their problem??? Contract states by INDEMNITY in the event of loss or damage to the pledged good that eris as a result of fire theft disaster act of God or any event beyond the control of the pledgee shell compensate pledgor...

Now how does Ralph say its not Cash Crusaders problem???? IT WAS IN YOUR STORE...

Cash Crusaders i hope you respond here as we want feedback ASAP