PK
Pride K

1 reviews | Active since Feb 2023

11 Feb 2023, 07:01

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I bought a Dixon smart TV yesterday at Cash Crusaders Secunda, the TV type I wanted was on the display so I told them I want that TV and then I went to pay for my TV license at post office. When I come back the TV was off and I didn't suspect anything because I was thinking that was the TV which was on the display but it wasn't the one which was on the display. I paid the TV and they packed it in a box but they didn't test it before packing,so when I got home the plugged it and I discovered the screen was affected but when the TV is off I couldn't see anything. I was so disappointed that I just lost my R 6700, I was so angry and so frustrated. I. Went back to the shop and the manager said they won't refund a damage. But I told him that TV was not oky or they damaged it during packing it and I asked him why you didn't do the test before handing it to me. I went to the police to report and we come with the police to the shop but said I must ho to court. So please I need help to get my refund. It's very painful just to buy a thing which is damaged and then you can't get a refund.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply13 Feb 2023, 12:49
Official
Good day,

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.

Please note that your complaint has been escalated to senior management who will be in contact with you.

Thank you