repairs/un trained staff

I have left an iron early january this year. I havent had it till today. the lady who took my unit in confirmed that i have to maximum a month to collect my goods. Its been like 3 months. Were is my iron?.I called in numerous times in march asking to speak to manager, but cashier is always stating he is not yet at work! the service at your store has dropped drastically, and the telephone manner is very rude. You guys can keep the iron, I have purchased one from another store.