LW
Leigh-Ann Ward
1 reviews | Active since May 2022
01 Feb 2023, 17:23
Repairs on 14 day old purchase 21 days still no feedback DISGUSTING
Purchased a dixon K2233 stereo karaoke amp 2x80w RMS stock code: ***8/szgzgn serial no DN*** on the 28th of December 2022 at cash crusaders president square. On the 11th of January 2023 i returned the product due to it burning out. i was sitting in my bedroom and i smelt something burning so i looked everywhere in my house and the smell came from the amp. i put it on and the light, lights up and disappears but it no longer works. Took it to cash crusaders and then the wait started. I called on the 19th of January to find out if they have any information for me. I spoke to three different people that didn't know what the hell was going on in that shop. Then i was informed i must call back because the manager has gone to the bank. I called on the 21st of January again and the lady that answered said it was still in for repairs. Today i went to the store to find out if they have any news. The young gentleman was very helpful and informed me its still at the supplier and they have no feedback yet. He explained the procedure and i said thank you.
How long does one have to wait and if it broke after 14 days who says it wont again. so will the device be in for repairs more than we will have the pleasure of its use???? why cant i be supp**** with a new device????? or give my money back because i have nothing for the money i paid at this present moment.
21 days later and no response no explanation and no nothing............ very bad service
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Replies (3)0
Replies (3)
Cash Crusaders Franchising's replyOfficial
03 Feb 2023, 12:53Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply03 Feb 2023, 12:53
Official
Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
LW
Leigh-Ann Ward's updateReviewer Update
03 Feb 2023, 20:35Well today I receive a call from the branch to come collect my amp, they received it yesterday. So i said thank you Ill come collect it. Four minutes later the manager calls me back to confirm that i wrote a review on Hello Peter and i confirmed i did. She apologised profusely. My initial issue was not with her but that her staff had no clue what was going on when i called and the wait was substantial. But upon the call i fell she was playing a victim and the client was having to explain to her that i complained because i had no clue what was going on with my amp. I mean after 14 day of purchasing an amp for R1799 you expect it to work at least for 2-3 years before any issues arise not 14 darn days.
When I walked into the store I said was there to collect the amp. I did mention that i feel they are upset because i wrote a report on Hellopeter. And the remark was O was it you that wrote the review. Then i went to the back waiting for a speaker to test the amp. We got into a conversation with the manager and we came to a dispute in our separate chains of thought. I did add that as a manager she should be able to handle situations like this without putting her personal feelings into the situation. The Manager then mentioned to me when an amp burns out Cash crusaders usually does not repair the amp. So to my dismay by that remark, I was instantly Livid!!! I did add that I didn't pay R1799 to have nothing after two weeks and if it had to come to that i would come to the shop and ruin the shop. She added that usually the customer pays for the repairs if an amp burns out. Now to be blunt if i had used the amp to listen to the radio 8 times i would say that's a lot in this two week period and i think that, that issue must be reviewed.
So now I'm waiting for the amp to burn out again........ and seeing that this is an existing problem i truly hope cash crusaders will understand if I go to an ombudsman to resolve the next issue. In my lifetime have I never experienced such inadequate management of an institution that delivers a service to the public and makes their client feel at fault. Your repair process also needs a review, you need to keep your clients up to date with what's going on with their products. And upon asking the Manager what was wrong she had no answer, all she could say is head office repaired it.
I have had a long history with Dixon products and this is the first time i have had an issue of a defective product. But after this experience i will never ever ever ever purchase a product by cash crusader again and i will never recommend anyone to purchase by one of your stores again.......... If i remember correctly in Business economics I learned the customer is always right even if they are wrong. I truly think you should have your employees trained in this area.
Totally Disgusted!!!!
When I walked into the store I said was there to collect the amp. I did mention that i feel they are upset because i wrote a report on Hellopeter. And the remark was O was it you that wrote the review. Then i went to the back waiting for a speaker to test the amp. We got into a conversation with the manager and we came to a dispute in our separate chains of thought. I did add that as a manager she should be able to handle situations like this without putting her personal feelings into the situation. The Manager then mentioned to me when an amp burns out Cash crusaders usually does not repair the amp. So to my dismay by that remark, I was instantly Livid!!! I did add that I didn't pay R1799 to have nothing after two weeks and if it had to come to that i would come to the shop and ruin the shop. She added that usually the customer pays for the repairs if an amp burns out. Now to be blunt if i had used the amp to listen to the radio 8 times i would say that's a lot in this two week period and i think that, that issue must be reviewed.
So now I'm waiting for the amp to burn out again........ and seeing that this is an existing problem i truly hope cash crusaders will understand if I go to an ombudsman to resolve the next issue. In my lifetime have I never experienced such inadequate management of an institution that delivers a service to the public and makes their client feel at fault. Your repair process also needs a review, you need to keep your clients up to date with what's going on with their products. And upon asking the Manager what was wrong she had no answer, all she could say is head office repaired it.
I have had a long history with Dixon products and this is the first time i have had an issue of a defective product. But after this experience i will never ever ever ever purchase a product by cash crusader again and i will never recommend anyone to purchase by one of your stores again.......... If i remember correctly in Business economics I learned the customer is always right even if they are wrong. I truly think you should have your employees trained in this area.
Totally Disgusted!!!!
LW
Leigh-Ann Ward's update03 Feb 2023, 20:35
Reviewer Update
Well today I receive a call from the branch to come collect my amp, they received it yesterday. So i said thank you Ill come collect it. Four minutes later the manager calls me back to confirm that i wrote a review on Hello Peter and i confirmed i did. She apologised profusely. My initial issue was not with her but that her staff had no clue what was going on when i called and the wait was substantial. But upon the call i fell she was playing a victim and the client was having to explain to her that i complained because i had no clue what was going on with my amp. I mean after 14 day of purchasing an amp for R1799 you expect it to work at least for 2-3 years before any issues arise not 14 darn days.
When I walked into the store I said was there to collect the amp. I did mention that i feel they are upset because i wrote a report on Hellopeter. And the remark was O was it you that wrote the review. Then i went to the back waiting for a speaker to test the amp. We got into a conversation with the manager and we came to a dispute in our separate chains of thought. I did add that as a manager she should be able to handle situations like this without putting her personal feelings into the situation. The Manager then mentioned to me when an amp burns out Cash crusaders usually does not repair the amp. So to my dismay by that remark, I was instantly Livid!!! I did add that I didn't pay R1799 to have nothing after two weeks and if it had to come to that i would come to the shop and ruin the shop. She added that usually the customer pays for the repairs if an amp burns out. Now to be blunt if i had used the amp to listen to the radio 8 times i would say that's a lot in this two week period and i think that, that issue must be reviewed.
So now I'm waiting for the amp to burn out again........ and seeing that this is an existing problem i truly hope cash crusaders will understand if I go to an ombudsman to resolve the next issue. In my lifetime have I never experienced such inadequate management of an institution that delivers a service to the public and makes their client feel at fault. Your repair process also needs a review, you need to keep your clients up to date with what's going on with their products. And upon asking the Manager what was wrong she had no answer, all she could say is head office repaired it.
I have had a long history with Dixon products and this is the first time i have had an issue of a defective product. But after this experience i will never ever ever ever purchase a product by cash crusader again and i will never recommend anyone to purchase by one of your stores again.......... If i remember correctly in Business economics I learned the customer is always right even if they are wrong. I truly think you should have your employees trained in this area.
Totally Disgusted!!!!
When I walked into the store I said was there to collect the amp. I did mention that i feel they are upset because i wrote a report on Hellopeter. And the remark was O was it you that wrote the review. Then i went to the back waiting for a speaker to test the amp. We got into a conversation with the manager and we came to a dispute in our separate chains of thought. I did add that as a manager she should be able to handle situations like this without putting her personal feelings into the situation. The Manager then mentioned to me when an amp burns out Cash crusaders usually does not repair the amp. So to my dismay by that remark, I was instantly Livid!!! I did add that I didn't pay R1799 to have nothing after two weeks and if it had to come to that i would come to the shop and ruin the shop. She added that usually the customer pays for the repairs if an amp burns out. Now to be blunt if i had used the amp to listen to the radio 8 times i would say that's a lot in this two week period and i think that, that issue must be reviewed.
So now I'm waiting for the amp to burn out again........ and seeing that this is an existing problem i truly hope cash crusaders will understand if I go to an ombudsman to resolve the next issue. In my lifetime have I never experienced such inadequate management of an institution that delivers a service to the public and makes their client feel at fault. Your repair process also needs a review, you need to keep your clients up to date with what's going on with their products. And upon asking the Manager what was wrong she had no answer, all she could say is head office repaired it.
I have had a long history with Dixon products and this is the first time i have had an issue of a defective product. But after this experience i will never ever ever ever purchase a product by cash crusader again and i will never recommend anyone to purchase by one of your stores again.......... If i remember correctly in Business economics I learned the customer is always right even if they are wrong. I truly think you should have your employees trained in this area.
Totally Disgusted!!!!
LW
Leigh-Ann Ward's updateReviewer Update
04 Feb 2023, 10:36Guess what not even one day later the amp is not working again.
LW
Leigh-Ann Ward's update04 Feb 2023, 10:36
Reviewer Update
Guess what not even one day later the amp is not working again.