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CB
Chris B

1 reviews | Active since Nov 2014

02 Aug 2020, 23:02

Repaired by Friday sander

19 June 2020 I bought a S**** Sander when I got home it was not working. 20June 2020 I returned it, I took a more expensive Sander, a Ryobi Industrial Sander Model HS 335. when I arrived at home I was not working, this sander did have a repair warranty on it. 21 June 2020 I took it back and requested a refund.The manager Josh, refused to give my money back and insisted that he will repair it. He said to me that they have a technician who will repair it. Every week from there I phoned them, just to get the same answer." It will be back from the repairer on Friday". This company do not get back to you, they take very very long to answer the phone, there is no customer service at all. It is more than a month now. I needed a sander for a woodworking project, I bought a brand new one from Pick n Pay for less than this " it will be repaired on Friday sander. This is bad, the worst ever customer service I experienced in my 62 years in this world. Can you help me please?

0
Replies (5)
CB
Chris B's update02 Aug 2020, 23:10
Reviewer Update
THIS REVIEW IS APPLICABLE TO CASH CRUSADERS FICHARDT PARK BLOEMFONTEIN
Cash Crusaders Franchising
Cash Crusaders Franchising's reply03 Aug 2020, 08:26
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.  
CB
Chris B's update04 Aug 2020, 12:38
Reviewer Update
I sent this complaint to *** and up to now no follow up contact from them. They do not respond at all.
CB
Chris B's update04 Aug 2020, 12:41
Reviewer Update
This complaint was sent on 2 August 2020 with all the relevant information i.e which store, suburb, town my contact number name etc.
CB
Chris B's update04 Aug 2020, 14:26
Reviewer Update
The manager Dylan phoned me just now, said this item is irrepairable an I will be refunded. Sad to know that last week Friday they were waiting for a part only to find out today that it is irrepairable.Never the less, thank you Hellopeter.