repair turnaround time SUCKS!

Item: Cash Crusaders Franchising
Rating: 2
Author: Seo M

Repair time is deathly slow. 2 weeks after buying a TV from cash crusaders, it didnt want to switch on. i returned it for repairs and its been 3 weeks now and the TV is not back. when you call they tell you to call back later or they will only know if the TV is ready a week later.

Helpful (0)

Replies (3)

Cash Crusaders Franchising's replyOfficial

10 Nov 2020, 08:25

Good Morning, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name, ID number and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution

Cash Crusaders Franchising's reply10 Nov 2020, 08:25

Official

Cash Crusaders Franchising's replyOfficial

12 Nov 2020, 08:23

Good Morning, we are currently still awaiting some details from you regarding your comment. Could you please forward your complaint to customerservice(at)cashcrusaders.co.za

Cash Crusaders Franchising's reply12 Nov 2020, 08:23

Official

Good Morning, we are currently still awaiting some details from you regarding your comment. Could you please forward your complaint to customerservice(at)cashcrusaders.co.za

Cash Crusaders Franchising's replyOfficial

12 Nov 2020, 10:25

Hi There, can I ask that you please resend your email again as we would like to resolve your matter as swiftly as possible?

Cash Crusaders Franchising's reply12 Nov 2020, 10:25

Official

Hi There, can I ask that you please resend your email again as we would like to resolve your matter as swiftly as possible?