Repair dept is a mess
This is to let you know that I am disappointed by the pathetic service I received from Cash Crusaders. I bought a brand new TV in August 2021 and was told that it carries a 24 month warranty. In March 2023 TV stopped playing. After a lot of struggle to get it booked for repairs, It successfully booked and today I received a call feom saleslady (Mdantsane City Cash Crusaders) saying that the technician refused to take it because it was not in the box.
It's unfortunate that I don't keep boxes because I've never had any issue with my appliances except this TV. Bear in mind that one of their conditions which is written on the slip "Goods returned without original packaging will attract handling fee" but it doesn't apply to me. Can someone please help before I even take the matter further. I am sure Consumer protection commission will be gladly assist.
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you.
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you.
Monday I received a call from Elijah and he promised that it would be taken care of.
Today I received a call from the store manager (Tembelihle), I saw that is a man with plans which I appreciated his efforts when I was logging the call in the shop.
Firstly he apologized for the inconvenience and I accepted the apology, but he promised that the TV will be taken to the repair department (which is sumthing I wanted).
I hope that even in the department that deals with repairs it won't be a struggle and everything will go smoothly
Monday I received a call from Elijah and he promised that it would be taken care of.
Today I received a call from the store manager (Tembelihle), I saw that is a man with plans which I appreciated his efforts when I was logging the call in the shop.
Firstly he apologized for the inconvenience and I accepted the apology, but he promised that the TV will be taken to the repair department (which is sumthing I wanted).
I hope that even in the department that deals with repairs it won't be a struggle and everything will go smoothly