refunds

I am writing to formally express my dissatisfaction with the handling of my recent purchase and refund request for a Dixon 170L refrigerator, which I ordered through your online platform on September 20th. Upon collecting the fridge, I was disappointed to find that its actual size did not match my expectations based on the adverti*****t, especially considering the price. After discussing my concerns with the store manager at the Bridge City location, I opted for a refund. However, I was informed that refunds for online purchases could not be processed directly at the store. The manager assisted me in filing a refund request through your online platform and advised me to wait for a call from the Head Office. After several days without any communication, I contacted the Head Office on September 25th, only to be transferred back to the Bridge City store. The store manager assured me that they would resolve the issue promptly. Yet, after waiting several more days without any updates, I called the Bridge City branch on September 30th. To my surprise, they expressed "shock" that my situation had not yet been addressed and promised to call me back within a few minutes. Unfortunately, I never received that call. Now, my attempts to follow up have been met with silence, as my calls are not being answered. This lack of communication and resolution is incredibly frustrating and has left me feeling neglected as a customer. I kindly request your urgent attention to this matter and hope to receive a prompt resolution regarding my refund