REFUND REQUEST

Shop: Cash Crusaders Overport, Durban *10-01-2024: bought a brand new cellphone (DOOGEE N50/PNK) for R2400 *16-02-2024 brought it back to the shop because at first it kept switching itself off completely at 50%, or it wouldn't even recognize a Sim card or it wouldn't come on at all! At the shop they w tested it by keeping it over nite and they confirmed what I told them, so I agreed when they said they need to look into it. It came back with same problems and was returned back to the shop on 23-03-2024. I asked for an exchange or refund. Thandeka Sibiya told me that she is going to take it for repairs and tell head office that I need a refund. *22-04-2024 I decided to call customer service for help after I have called the shop numerous times asking about it and not getting a satisfying answer. The lady I spoke with said she is surprised that the shop hasnt contacted me because according to her knowledge, it's long been in the shop. So, today : *23-04-2024 I went to the shop and was attended to,by Lucky. 1. He told me that unfortunately I have to take phone there won't be any money since it is repaired. I reminded him that all along I have been waiting for a refund not the same phone. * he said the policy of the store is that it must be repaired 3 times first then they will consider a refund. Upon me asking why was I not informed about that, he said it is from the manager. *I asked to speak to the manager, he refused, I asked for his name, he said he is Sabelo Duba and he is off today. I asked about their head office contact details, he gave me a number that took me to Futhi Langa who is at repairs. I used my phone to call her and put the call on speaker. It happened to be the same lady Futhi who said it's the shop that must refund me not repairs dept. I short they sent me from pillar to post. * I ended up asking at least for another brand of same amount. l *Luck suggested I sell the phone back to them at a lower price and see if I can get anything cheaper again from them. I refused and left the shop CASH CRUSADERS OVERPORT ****** ME OF MY MONEY AND PHONE!!!!! Right now I don't have a phone. It is under 12months warranty. Please help I need my refund so that I play as far away from them as possible. They are not to be trusted, period!!