Received a call from CC National Office to apologise

<p>Mr David Bailey apologised for the bad service (Post 26 / 8 Extremeley poor service). He also appologised about the status change on Hello Peter (my second complaint 1/9) implying that the matter was resolved. He told me that the person responsible was off sick this week.</p> <p>He followed up soon after to let me know that the franchisee will contact me soon to discuss the situation. </p>