****** and lack of respect

Evening. My name is Thomas Mo***eng. My nephew is Katleho Mo***eng 14 years of age.

On the 14th of September 2019 my nephew bought a skateboard "Rippa YX -0204 s/board 9 ply-maple & PVC wheels" at CASH CRUSADERS VAAL MALL.Vanderbijlpark

On the 15th of September 2019 the Skateboard front wheels broke. On Monday the 16th of September I gave him R50 to go back to the store to make an inquiry if the skateboard can be fixed,replaced or if the is no warranty for such equipment.

He got to the store and asked the first stuff member for assistance and he was referred to a male person by a tag name of Thabo.I'd like to refer the following incident that shortly occurred in a point form. -Thabo was arrogant and showed no level of respect throughout -He left my nephew unattended while my nephew was trying to explain himself to entertain a female friend passing the store -He mislead my nephew claiming to be the manager when my nephew asked to see a manager -Most importantly he accused my nephew of being ******, saying he knows he won't listen to him just because he is black so he will call a white person to address him -A white lady by the name tag of Klentjie came with Thabo and claimed to be the manager,by then my nephew already had little confidence if he was talking to the manager or one of Thabo's close colleagues.

I would like and appreciate Hellopeter to help my Nephew to regain his dignity for being accused of ****** and not being allowed to be serviced with dignity and respect as a customer by:

1.Thabo to give a formal written/verbal apology 2. Full Refund for the skateboard 3.Disciplinary action against THABO to treat customers with respect regardless of their age,status or colour of their Skin

Thomas Mo***eng ***