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govan.shakira govan.shakira

1 reviews | Active since Oct 2016

09 Aug 2021, 11:28

Putrid Service and ******* data on sold item!!

Yesterday, my husband went into the store to buy me a Samsung tablet for Women's day. The tablet was not wiped, had the previous owner's ID, with hiss address, documents, WhatsApps, emails etc.

This is a serious security concern. When my husband returned the tablet as we also noticed a blank spot on the tablet, I called in less than 24 hours later to complain. The tablet was sold back at R200 less!! The manager Ayanda also **** that my husband was in a hurry so the data on the tablet was not wiped. However, this is not true, and the tablet should not have been on display without proper security tests being done in any case.

This could have caused serious issues with the previous owner. I had a copy of his ID, his address, private emails and WhatsApps, all his details on the tablet... How does a business work this way? Does Cash Crusaders not understand the legal implications here??

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Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply09 Aug 2021, 11:35
Official
Good day Shakira

Thank you for bringing this to our attention

Our sincere apologies for the experience and service you received in store.

Please be advised that we will forward and escalate this matter to the relevant senior management who will be in direct contact with you

Thank you
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govan.shakira govan.shakira's update12 Aug 2021, 16:14
Reviewer Update
Still no response. Please advise whether the previous owner of the tablet, along with the rest of SA needs to know that their information is not secure when selling to Cash Crusaders. Perhaps moving this post to social media might get a better response?
Cash Crusaders Franchising
Cash Crusaders Franchising's reply13 Aug 2021, 12:17
Official
Good day

Apologies for the delay

We have re escalated your complaint.

Thank you