promised to replace it now they refuse to do so

Today 20 may 2015 some girl named candice or sandy called me from cashcrusaders and she told me her boss say that he is not gonna buy the watch they promise me becauze her boss now want a proof of purchase and I. Told them for jenine and moenieb my aunt bought me that watch last year for a birthday present and I never had proof of purchase jenine the manager told me her boss said that she can buy me my watch that just disapear in the shop and that I will have it by saterday now they refused to buy it or refund me for it my watch was in a buy back and when I want to collect it no one in the shop can tell me what happened to my watch they waste my time and petrol up anmd down to the shop I'm so disapointed and upset over this whole thing I loved that fossil watch they can't just get away with my stuff