Poor service. Poor products p

Following up on the phone call I received from the store, I am still not happy with the store. The gentleman that called did not know how to handle my case. He asked me about the person that assisted me in the store last year when I purchased thee item... Like I would remember the person as if I keep friends in their store. He questioned me about their ways of doing things, telling me I purchased the product and returned it on the same day as if I processed it myself. He requested me to drive to the store, to resolve their own internal mishaps. I really could not be pleased with the call I received from you, cash crusaders. I advised the gentleman to do investigation properly before they could jump for defence for selling me defective products. Mxm

It has been three weeks and this has not been resolved. Cash crusaders what is taking so long?