Poor service, Manager Micheal Arco intimidating customers - not following franchise protocol - Cash Crusaders P. E CBD (Goven Mbeki)

On the 26th of September 2024, i went to the port elizabeth cbd branch in goven Mbeki to renew my ssb extension as i had done on numerous occasions, Transaction date on contract: 26/08/2024 Expiry date on contract: 18/09/2024 On expiry date, i had made arrangements with one of the staff member to do a 5 day extension as this can be arranged should you not be able to make it on that particular date. This morning when i went to the store, i dealt with the manager of the store: Micheal (none of the staff seems to know his surname, eventhough it would clearly be displayed on his store manager certificate or buyer certificate)

Nevertheless, i had 3 different items expiring X 2 items on the 18th of September (which had been released to the retail floor as of this morning) Not wiped or cleared with all my valuable and personal information for whoever comes across to use in any manner they might like inuding commiting *****) X 1 item which expired on the 19/09/2024 (not yet released on the retail floor)

I proceeded to inform him that i had made arrangements to come and pay for the item with one of the staff member and even showed him the text on the phone as proof of my comunication.

He then proceeded to tell me that he wasnt not able to return my items that were released to the retail floor and that i would have to buy them back. I m aware that this is not standard procedure as i have been frequenting cash Crusaders stores for a period of over 20 years, after several words of disagreement, i proceeded to ask him for the owner's cash Crusaders email address, - to which he rep**** "he is not allowed to give it to me and then later changed his statement saying he cant give me the owners personal email address) I then proceeded to ask him to call the owner/ his superior so that i am able to speak to him in regards to the situation.

He bluntly refused and told me he could neither give me the number nor call the owner/supervisor

After much insisting from my side and me refusing to leave without the comunication, He conceded and went into the back office claiming to jave gone to phone the owner, He took approximately 10min in the back office and than later reemerged with a message saying "the owner does bot want to speak to me, however he ***ner) is willing to reduce the price on the item that were released to the retail floor so that i can buy it back.

This is not the first time, this person (manager) lacking customer service etiquette has been unprofessional in his dealing with me as a customer,

About 2 months prior i was at the store and i experienced exactly the same issue with him, This previous time, he even had the audacity to shout at me in front of his staff as well as customers that were in store in a exchange that became very heated and uncomfortable for everyone present in the store. Part of this conversation was that he told me he was doing me a favor by keeping the items for the 5 day allocation on ssb, and i asked him, how is it a favor if i m being charged intrest on the item and i am paying a price for the extentions?

Overall, a very very poor and disappointing experience.. Very uncomfortable and unnecessary as this guy caused me to be embarrassed in front of other customers and staff members. Very shameful Very disappointing for cash Crusaders I ll be sharing my experience on social media as i beleive that i am not the only customer who probably experienced such behaviour from an ***********/untrained employee

On the 27th i did a follow-up store to the visit at 10:11, As the manager had said that the owner would be there. When Inquired of him (the manager) Apparently the owner had conviently left!

The email sent to the franchise head office informing them of the incident was responded to with an automated reply that someone will get intouch with me, Currently - still no reply!