JP
Jamie P

1 reviews | Active since Sept 2019

24 Jan 2023, 14:32

POOR SERVICE @ CC VANDERBIJLPARK

WHY would you even offer a 2 year warranty in an item if you are going to tell me that I bought a used item??

I experienced the WORST service ever from Cash Cusaders Vanderbijlpark. My daughter purchased her youngest sister a watch for Christmas, and aaw that it doesn't switch. With the hustle and bustle I finally took it in where the extremely rude staff member told me tbat I had purchased a used watch and that it will have to be sent for repairs.

The watch is not even one month old. If thia is how CC does business, I will kindly NEVER walk through these doors again!!

0
Replies (2)
JP
Jamie P's update24 Jan 2023, 14:39
Reviewer Update
STAFF MEMBER:
LORRAINE
Cash Crusaders Franchising
Cash Crusaders Franchising's reply25 Jan 2023, 15:48
Official
Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you