Poor service at Bluedowns

Good day,

On 6 March I bought a new speaker set for a PC and the staff was not bothered in assisting me, I always like to walk around and look at everything, even one of the employees commented he cant believe no one approached me yet after walking through the whole store.

I bought the Jebson JB652, there were 3 on the shelf, two were opened, of which one looked good which I took as it was black to the till but the speaker was dented when inspected at the till so I took the last one which was sealed and white as this is new items.

After using the speakers at a desktop pc at work the subwoofer stopped working after day 2, it wasn't even played loud as it is used in a office environment.

On 13 March I returned it to the store on the 7th day to be refunded/replaced so it was still within 7 days but the manager said it was not and had to be sent for repairs/assessment to the supplier and the waiting period is 21 days. The staff is very unprofessional the lady who processed the return picked the speakers up by the wires trying to put it back in the plastic and packaging.

Apparently returns get issued to salesman who assisted in the selling of the item when returned and the employee also pointed out his frustration to the lady at the till as he didn't assist me but was recorded on the receipt and now had to process the return.

On 3 April I returned to the store as I received no communication and this is now day 21 according the previous employees they seem to count days like that and I asked to speak to a manager.

A lady at the till assisted me and explained to me that it was not 21 days yet as it excludes weekends, I explained my frustrations to her with the situation and that I wanted a refund as I dont want fixed speakers that the other employees dangled around by the wires, I wanted a refund/replacement and she said I had to wait for the 21 days to be contacted. So I still dont have an answer.

The service at this store is terrible, more so the attitude of some of the staff members and I will never be supporting this store again, I will rather go to Kuilsrivier or Somerset West where the employees know what customer service is and their products are in a good order as customers are attended to, at your store you will find new items that are damaged on the shelves.