Poor service and careless with products

I am writing to formally express my disappointment with the service I recently received from Cash Crusader's, The Reef. On 3 August 2024. I got into an agreement of sale for my washing machine to Cash Crusaders. Prior to the sale, I provided clear pictures showing that the machine was in good condition, with one visible scratch.

However, upon the collection of the washing machine by your appointed driver, the handle was broken when it arrived at the store. I was then unfairly accused of selling a defected machine, which was not the case, as evidenced by the photos provided before the sale.

To add to my frustration, when I reported this issue, I was instructed to resolve the matter directly with the driver. I find this response highly unprofessional and unacceptable, as the transaction was conducted with Cash Crusaders manager, Nthombi not the driver personally. It is your responsibility as the service provider to ensure that items are handled with care and to address any issues that arise due to mishandling by your staff or appointed agents.

I request that this matter be resolved promptly and to my satisfaction. I expect that the damage to the washing machine handle be acknowledged by Cash Crusaders, and appropriate compensation or repair arrangements be made at there cost.

I am including seeking legal advice and contacting consumer protection authorities.

Thank you for your attention to this matter. I look forward to your prompt response.