Poor service and being ignored

Good afternoon I would like assistance regarding Cash crusader in Parow sanlam centre bought an IPhone from then in 2021 on 12 of December. The did not want to charge and I took it back on the 4th of January 2022 Thursday last week I called to find out if it has come back and they told me the 21 days has not expired yet and the phone has not come back from repairs. Yesterday the 7th I called trying to find out if the phone came back its was a struggle as people were putting me trough to another person eventually they said they will put me through to the manager and he or she did not want to speak to me I was speaking to philiswa and I requested for the managers name philiswa did not want to give the name finally after telling her that if she don't give me the name she is going to be in trouble she gave the name of Angela Moses as the store manager and she told me my phone is not there with no explanation on what is happening. And said the store will call me till now I have not received the call from anyone explaining where is my phone. And I have been calling since ten in the morning. Please assist as I feel so frustrated by this. Contact *** I feel like I have been ****** No one want to take responsibility of the where about of my phone and I am calling using my airtime imagine if I had to go to the store and not getting answers from the people who are supposed to be assisting me as their customer.

Please intervene