Poor service

Cash crusaders I went on 4 Ocrober 2025 and they gVe me a loan of R700 for le morgan toaster and kettle. I travel with work and it so happen that I was not around on 2 Nov which is the Expiry date. I made a call on 3 Nov to check id they can send me a link to pay because I ws not around and would only return on the 4th. The lady I spoke to said no you can come tomorrow. While I was driving I realize the shopmight be closed when I get there and requested that the send me the link which they explain only the Head Office can send the link but I can go do the transaction on the Website, when I did that the website confirmed that the account is settled meaning I cannot extend. What kind of service is this even though I reached out