Poor Service

Good Day

I am deeply disappointed by the service provided from your Promenade store. My husband had a tv in buy back with you that was due on the 9th of Nov i called on prior and requested a 5 day extension. I then furthrr called just after 9 today to confirm when the last day was as i wasnt sure of they counted from the 9th or 10th. I was advised that today was the last and the amount due was R121. I sent my father inlaw to the store to make the payment only to receive a call now saying the item has been removed and can't ve extended. I messed up not asking for the name of the person but the lady that now told me they cant locate anyone who answered the phone after 9. This is disgraceful as there is no way that no one knows. Now they telling me to get records i can take a pic of the phone i called from however i cannot go and ask my boss for a print out of their company phone records when i shouldn't be using it for things like this. Why would the item have been available this mornings for extension and then removed the afternoon that is a utter lie and i woudl like for the item to ve placed back in buy back and we will pay the extension as i have always known them to give us the 5 day ext each mnth so im very upset