*****, ******* , poor service

i was treated unfaily as a client twice at cash cruseders , 1*incident was i loan my HP laptop and i went to pay for it , they didnt give me the laptop after they made me wait for morathan an hour they couldnt find it, the lady said i can go home she will call me as soon as she find it, i did follow up for a week , and i couldnt get joy, i went to their shop , only to find that the responds was please chose another laptop at the shop because we couldint find your it was burn to ashes we had some incident the day you paid the laptop, not even comasation me for my loss , time and petrol money , i refused and they refunded me the money that i paid , and it was less that the purchsing amount and i let it go 2* now is my phone , i received sms to extend on the 2nd and when i follow the link is expired , i phoned the shop they advised my phone is no more there is in the floor , i must buy it back for R1500 and the loan was for R800, to pay it out was 807 because i already extended once , i feel like im being robed, i must buy my phone back for more that the purchase price and more than the loan amount meaning that no more loan there if you take your staff to them just be prepared to lose it