Poor service

Hi there .. To whom it may concern.

I am writing this letter as a note of appreciation for the outstanding customer service provided by Cash Crusaders, the staff member by the name of ntoko from Alberton cashcrusaders went the extra mile in ensuring I have speedy feedback to a doogee phone that needed repairs ....

But once I had received the phone back from the technician ,it came back with a damaged screen edge and back cover ...

Upon notifying the staff member I was told to bring the phone back and it would be fixed and it has ....

Beside a small piece missing on the screen ,which I was told is normal after a screen repair ..but I dont think it is ,the phone is much better though ....

Now the problem is when I took it home and notice that the Bluetooth and wifi signal connection is very poor on the device which it wasn't before ....tried the phone on many Bluetooth and wifi devices but problem still stands ...when using different people phones to connect to the Bluetooth and wifi devices that I have , it works fine ....it's just this phone of mine a doogee y9plus.....after months of waiting for repairs and resending it back for bad repairs I am still left with a phone that is giving me problems ......

Any assistance would be appreciated as this is not fair ..

I would like a refund or a new phone as I do not trust the repairs done by your technicians anymore ...

Upon feedback from your technicians ,I was told that it was games that's was causing my wifi and Bluetooth problems ...

I truly believe that your technicians have no idea on the quality of workmanship and knowledge of devices and troubleshooting of device issues ....

I can. Provide pics of what my phone looked like after the repair the first time and how it looks now after it is back ...the workmanship is not up to standard ....this is not what we pay for ....I have spent lots of money at your shops and love going there ...but the quality of service from the technicians are pathetic....my phone is still under warranty untill December....

please find a solution to my problem ..

Thank you .