Poor Product, Bad Attitude

On Saturday the 20th of February 2016 I bought 3 Play Station 2 games and ear phones at Cash Crusaders Rosettenville. I had used the earphones only twice and on the third time, the one earphone's rubber cover just fell off when I pulled the one earphone out my ear as I was walking. A few minutes later I realized that the speaker was just hanging out of its socket. The earphones were around R79 but of poor quality and the sound was fluctuating as the songs played. When I took the earphones back for an exchange the next Saturday, Happy was uninterested, told me there is nothing he can do about it, took his food and vanished to the back of the store or somewhere. He had a terrible attitude and showed neither interest no empathy. I used to stay in Rosettenville and actually catch two taxis to visit their branch occasionally. Do they care if I don't go back there anymore? I want a Cash Crusader representative who believes in customer service excellence to call me and provide a solution. <br> <br>