Poor management skills

I am very disappointed in the way a so called manager handles a customer worst of all where have you ever in your life seen a manager arguing debating about a customer Infront of a customer so while I'm waiting on being assisted she walkes right past me to another lady you can't just give a lady a price when it wasn't run past me her exact words little does she know the worker went to go enquire and came back to me with feedback so much I could say for the manager named portia at grassypark cash crusaders who made me wait for nearly 20min until I had to ask a worker to please get hold of her for assistance I left the store still she could not be of assistance the service is very bad and also she claims they do not collect items from customers. This is really bad for business