Poor customer service, wrong item, non South African plug. Manager does not care.

I bought an item at the Cash crusader in Lorraine and had to go to the store two times already to get a proper item. I still don't have the correct item. I was told by the manager to buy an additional plug for the item to work. if I was told the item does not have a South African plug I wouldn't have bought it. driving to the store is costing me a lot of money on petrol as I stay about 30 km from the store. Poor service, the manager does not care what so ever. Just poor customer service.