MK
Mtozi K

1 reviews | Active since Nov 2017

14 May 2021, 11:35

Poor Customer Service Online-P***

Ive been a long lasting customer with you guys.Check your records. I have a cell phone brand new i received as a gift i wanted to pawn. Online came back to me asking for proof of residence because you dont take contract phones. I mail back to say its not contract and to say it was a gift. Online didnt come back to me.I even said I can ask the person who bought me the gift ( Samsung A12 new) to send me proof of purchase. To my surprise it seems you dont want my business anymore. In a time when the economy is struggling I guess you guys dont need your existing customers anymore. Well done to your company because I guarantee you many others are not so lucky.

Lets see how long you survive treating loyal customers like this.

0
Replies (3)
MK
Mtozi K's update14 May 2021, 11:38
Reviewer Update
Rectify ; Not proof of residence .proof of payment.
Cash Crusaders Franchising
Cash Crusaders Franchising's reply14 May 2021, 11:47
Official
Good Morning,

Thank you for bringing this to our attention - we definitely would not like to lose our long standing customers.

Kindly note that it is company policy with high value devices that our consultants require proof of purchase, however we will assign your application to one of our online buyers who will get offers for you

We hope this is sufficient 

Thank you 
MK
Mtozi K's update14 May 2021, 12:33
Reviewer Update
Thank you for your very quick response.
The information you supp**** is sufficient.
Ill be waiting on the agents replies.Thanks