POOR CUSTOMER SERVICE FROM CASH CRUSADERS

Good Day

My husband bought a Dixon Stereo Amp, form Cash Crusaders in Vaal Mall on 21/02/2020 on 03/03/2020 we took it back cause there was something wrong with the Fan as it was making this unusual sound, we were told they are going to fix it and they will advise us once it has been fixed and we can come and collect it. however due to the lockdown we did not hear anything from Cash Crusaders. We went to their store yesterday 08/06/2020 and my husband was advised by the consultant that they will ask one of the Technicians at the Head Office to contact him. this morning 09/06/2020 that we need to pay a fee of R195.00 in order for us to get the Amp back and they did not also fix it. the fee is for evaluation. this was not communicated to us when we took the Amp to the Store for repairs. The service that we received from Cash Crusaders leaves a bitter taste in our mouth. We're so disappointed and cannot believe tat we just wasted money on a business that does not value their customers.