Poor Customer Service from Caroline | Manager at Cash Crusaders Townsquare, Roodepoort

I went to Cash Crusaders at Townsquare, Roodepoort to pawn an item of mine. The Manager Caroline told me that there is no money and that I should return the following day. Minutes later a customer walked in and she assisted with no excuses.

All other Cash Crusaders have assisted me. I do alot of business with Cash Crusaders. Caroline has a problem with me as she works with another Service Consultant who had an altercation with me in the past and now each time that the other Consultant is in the Pawn Shop, Caroline mistreats me. Weeks ago she assisted me with no excuses, even though I am blocked at this branch.

She is doing what she wants to. There was another foreigner that pawned a Play Station 5. He had no documents and she pawned it for him. I have proof of the statement made about the Foreigner.

Another thing. I take your staff from Westgate branch to Roodepoort to go help out with problems there with no charges and I still introduce them to one and other. That is how long I have been a customer of Cash Crusaders.

If you'll can work on this. Take Duncan, Michael and the new manager of Roodepoort branch to teach other Managers Customer Service because these Service Consultants treat you with respect. They treat all customers 10 out of 10 that is why their shops are doing so well.

Please, I hope this issue with Caroline can be treated with urgency as more business will be lost with her attitude and service ethics. Really poor Customer Service. I feel Townsquare Cash Crusaders can do much better than Caroline's service.