MS
Michael S
1 reviews | Active since Jun 2017
22 Jun 2020, 13:52
Poor customer service
I bought a PS3 at cash crusaders Pinetown in Durban on Friday, I get home it gives me 8002F1F9 error when i tried to load disc, the following day i returned it they tested it found the same fault but refused to return my money instead the manager said it was against gov reg to return money on second hand goods, which i have since discovered its a lie, on top of that i was made to wait for 45min without anyone attending to me after they discovered i had a problem with my goods yet the previous day while purchasing it they treated me like a king, i would like CC to return my money as i no longer require this product!!!! worse after the poor service i received as well as for their lies
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Replies (2)
Cash Crusaders Franchising's replyOfficial
22 Jun 2020, 14:06Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We have urgently escalated this to the relevant operational manager and regional manager for resolution.
Cash Crusaders Franchising's reply22 Jun 2020, 14:06
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We have urgently escalated this to the relevant operational manager and regional manager for resolution.
MS
Michael S's updateReviewer Update
22 Jun 2020, 16:04Got to the shop this afternoon one of the staff members tells me the manager normally doesn't return money to black customers I confront him about it he tell me I'm talking bull**** I must get out of his ****in shop in full view of staff and customers, now it has come to beyond wanting my money, is this how this franchise treats its customers? I still haven't gotten my money and now taking the matter further!
MS
Michael S's update22 Jun 2020, 16:04
Reviewer Update
Got to the shop this afternoon one of the staff members tells me the manager normally doesn't return money to black customers I confront him about it he tell me I'm talking bull**** I must get out of his ****in shop in full view of staff and customers, now it has come to beyond wanting my money, is this how this franchise treats its customers? I still haven't gotten my money and now taking the matter further!