UK
Unakho K
1 reviews | Active since Mar 2025
04 Aug 2025, 18:18
Poor Customer Service both in-store and online
Poor customer services and doesn’t follow their own return policy
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Replies (1)UK
Unakho K's updateReviewer Update
04 Aug 2025, 18:19I am writing to formally lodge a complaint regarding the service I received at your store on the 1st and 2nd of August 2025
On 1st August, I visited your store to purchase a charger but decided to buy a power bank instead. I was assisted by a salesperson, paid for the power bank, and left the store. Upon arriving home, I discovered that the power bank would not charge using the cable it came with. I had to borrow a different cable to get it to charge — which defeats the purpose of buying a complete and functional product.
On 2nd August at around 10:30 AM ,I returned to the store to request a refund and exchange the faulty item for a proper charger. The salesperson tested the power bank and confirmed that the provided charging cable was defective. He initially supported the idea of a refund but was told to consult someone named **Jodie**. I was informed that Jodie said the power bank "still works" and therefore no refund would be given.
I asked to speak to Jodie directly and was told she was busy assisting a customer. I waited over 30 minutes in-store — 20 minutes initially and an additional 10 minutes after speaking to staff at the till — all while being passed around with no clear resolution. Eventually, I approached Jodie myself, frustrated and with my blood pressure elevated due to the unnecessary stress. After a heated discussion, she finally processed the refund in less than 5 minutes.
I am highly disappointed by:
* The sale of a defective product.
* The lack of urgency and empathy from your staff.
* The unprofessional conduct in delaying a simple refund.
* The rudeness and dismissiveness displayed by Jodie.
I visited your store in good faith, expecting fair treatment and quality products. Instead, I was made to feel ignored and disrespected for simply requesting what I was entitled to — a refund for a faulty item.
I trust that you will take this matter seriously and ensure that such treatment is not repeated. I request a formal apology and confirmation that appropriate steps are being taken to address the conduct of the staff
On 1st August, I visited your store to purchase a charger but decided to buy a power bank instead. I was assisted by a salesperson, paid for the power bank, and left the store. Upon arriving home, I discovered that the power bank would not charge using the cable it came with. I had to borrow a different cable to get it to charge — which defeats the purpose of buying a complete and functional product.
On 2nd August at around 10:30 AM ,I returned to the store to request a refund and exchange the faulty item for a proper charger. The salesperson tested the power bank and confirmed that the provided charging cable was defective. He initially supported the idea of a refund but was told to consult someone named **Jodie**. I was informed that Jodie said the power bank "still works" and therefore no refund would be given.
I asked to speak to Jodie directly and was told she was busy assisting a customer. I waited over 30 minutes in-store — 20 minutes initially and an additional 10 minutes after speaking to staff at the till — all while being passed around with no clear resolution. Eventually, I approached Jodie myself, frustrated and with my blood pressure elevated due to the unnecessary stress. After a heated discussion, she finally processed the refund in less than 5 minutes.
I am highly disappointed by:
* The sale of a defective product.
* The lack of urgency and empathy from your staff.
* The unprofessional conduct in delaying a simple refund.
* The rudeness and dismissiveness displayed by Jodie.
I visited your store in good faith, expecting fair treatment and quality products. Instead, I was made to feel ignored and disrespected for simply requesting what I was entitled to — a refund for a faulty item.
I trust that you will take this matter seriously and ensure that such treatment is not repeated. I request a formal apology and confirmation that appropriate steps are being taken to address the conduct of the staff
UK
Unakho K's update04 Aug 2025, 18:19
Reviewer Update
I am writing to formally lodge a complaint regarding the service I received at your store on the 1st and 2nd of August 2025
On 1st August, I visited your store to purchase a charger but decided to buy a power bank instead. I was assisted by a salesperson, paid for the power bank, and left the store. Upon arriving home, I discovered that the power bank would not charge using the cable it came with. I had to borrow a different cable to get it to charge — which defeats the purpose of buying a complete and functional product.
On 2nd August at around 10:30 AM ,I returned to the store to request a refund and exchange the faulty item for a proper charger. The salesperson tested the power bank and confirmed that the provided charging cable was defective. He initially supported the idea of a refund but was told to consult someone named **Jodie**. I was informed that Jodie said the power bank "still works" and therefore no refund would be given.
I asked to speak to Jodie directly and was told she was busy assisting a customer. I waited over 30 minutes in-store — 20 minutes initially and an additional 10 minutes after speaking to staff at the till — all while being passed around with no clear resolution. Eventually, I approached Jodie myself, frustrated and with my blood pressure elevated due to the unnecessary stress. After a heated discussion, she finally processed the refund in less than 5 minutes.
I am highly disappointed by:
* The sale of a defective product.
* The lack of urgency and empathy from your staff.
* The unprofessional conduct in delaying a simple refund.
* The rudeness and dismissiveness displayed by Jodie.
I visited your store in good faith, expecting fair treatment and quality products. Instead, I was made to feel ignored and disrespected for simply requesting what I was entitled to — a refund for a faulty item.
I trust that you will take this matter seriously and ensure that such treatment is not repeated. I request a formal apology and confirmation that appropriate steps are being taken to address the conduct of the staff
On 1st August, I visited your store to purchase a charger but decided to buy a power bank instead. I was assisted by a salesperson, paid for the power bank, and left the store. Upon arriving home, I discovered that the power bank would not charge using the cable it came with. I had to borrow a different cable to get it to charge — which defeats the purpose of buying a complete and functional product.
On 2nd August at around 10:30 AM ,I returned to the store to request a refund and exchange the faulty item for a proper charger. The salesperson tested the power bank and confirmed that the provided charging cable was defective. He initially supported the idea of a refund but was told to consult someone named **Jodie**. I was informed that Jodie said the power bank "still works" and therefore no refund would be given.
I asked to speak to Jodie directly and was told she was busy assisting a customer. I waited over 30 minutes in-store — 20 minutes initially and an additional 10 minutes after speaking to staff at the till — all while being passed around with no clear resolution. Eventually, I approached Jodie myself, frustrated and with my blood pressure elevated due to the unnecessary stress. After a heated discussion, she finally processed the refund in less than 5 minutes.
I am highly disappointed by:
* The sale of a defective product.
* The lack of urgency and empathy from your staff.
* The unprofessional conduct in delaying a simple refund.
* The rudeness and dismissiveness displayed by Jodie.
I visited your store in good faith, expecting fair treatment and quality products. Instead, I was made to feel ignored and disrespected for simply requesting what I was entitled to — a refund for a faulty item.
I trust that you will take this matter seriously and ensure that such treatment is not repeated. I request a formal apology and confirmation that appropriate steps are being taken to address the conduct of the staff