Poor customer service at cash Crusaders springs

Good morning my name is Kabelo Baloyi with id no ***. On the 27 August 2021 I took out a loan against my Ps Vita in Cash Crusaders Springs and the loan was expiring on the 25 September 2021. I left the springs area and took note that the loan would expire before I came back to springs. I then called the store explaining my situation that I'm fairly new to the area and have no one to come to my rescue.

I was then advised to pay into the store account number which is a Nedbank account.

On the 24 I made a payment to the said account number and called in to advise that I made payment and will collect the item to once I'm back in the area and the lady said it's ok as long as I have proof that I did make payment.

Toady on 04 October 2021 walked into the store to collect my item and was told that it has been sold.

Furthermore I was told that the store does not accept online payments which makes it more difficult for customers to pay. This condition is unfavourable and unfair, one might even say its trickery to **** customers out of their possessions.

A big franchise like this should be making efforts to make customer service easier and offering multiple payment options not imposing unfavourable conditions that leaves them stranded.

I humbly askis you to assist in this matter because I am not happy with the sale of my item.

Hoping you find this in order, Kabelo Baloyi Contact : *** ***