RG
Richard G

1 reviews | Active since May 2013

27 Aug 2020, 10:18

Poor Customer Service and talking BULL****.

I went in to your Newton Park store after phoning the 22 times with no one answering the phone, yesterday looking for a product advertised on your website, when I was informed that it's no longer in stock I enquired how often the website gets updated, according to your online sales person it gets updated 12-12. So imagine my surprise when going on your site and I see the same product still on there.

Please explain why you are partaking in false advertising and why your customer service is so bad? I have been a customer in various cash crusaders since you opened your franchise. I remained a customer even after waiting for 3hours for the Pier 14 branch to find the accessories for the last product I purchased.

I was informed by your online sales person that the store owner would be notified and that I would be contacted with a solution before end of business yesterday 2020/08/26.

I would have shrugged this off had the service not been so bad and had the sales people not been talking ****.

I have sent an email to your customer service department with screen shots taken off your website. At different times yesterday and today.

Probably not going to hear back from this company so won't hold my breath.

0
Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply27 Aug 2020, 10:21
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.    
RG
Richard G's update27 Aug 2020, 10:29
Reviewer Update
Did that.