Poor Customer Service

Hi Sir and thank for giving me this opportunity to express my frustration with the service I received from one of your stores. Cash crusaders Watergate Mitchell's plain.

On The 6th of August 2024 I purchased a Doogee S89 from the above mentioned store before that I had the S55 my brother in-law still uses that phone with no issues. After a few months I started experiencing some issues on the Apps as it froze and I had to go out of the apps and back in to use it. I took it to the Store 8th Of January to have it looked at. Mishka took the phone and wrote my details on the box. She told me she was forgetful and asked me to phone her when I get home to tell her what the issues was with phone. I got home and phoned immediately she couldn't remember me and had to remind her its Ashley of the S89 pro. I explained to her what the issues were and told her about the cover at the charging block broke of and said if they quoted me on that it's fine but the freezing issues is the problem. So That week went on the next week I phoned and they said the phone is still in the store. The following week I phoned again so this is the 3rd week and to my surprise it was still there in the store and hasn't been to the service centre yet. Now I started getting frustrated because how could the phone still be there and not at the service centre. Now after numerous whatsapps and phone calls it comes to this where they tell me it's the charging block and it's not covered under warranty and that I have to wait for spares or they can can send it back to the store as an uneconomical to repair item. There was nothing wrong with my charging block the phone was freezing.

Elijah I personally feel that as a customer you cannot be treated in this manner as I paid them hard earned cash in the store the day I decided to do business with them.

Thanking you in advance Ashley Poole ***