Poor Customer Service

In November 2022 bought a Dixon phone we check checked if it was working it was switching, Put the fone away as a spare now during December when in wanted to use the phone it had problems multiple problems,1 sim card slot not registering the sim mic not, loudspeaker not working took it back to the shop was told the 7 days has passed they need to book it in for repairs, took it in for repairs, last week i went back to see if it is repaired and was told it was not head office was closed and i should come back today ,i go back today and was told its not back yet asked for the manager he came i told him my story he is telling me there is nothing he can do he has to wait for Head Office or he can call had office to give me my phone back,

This is a factory fault I did not use the device @ all,

I want a new phone today or refund today if you cant replace I want my money back,

If you wont be able to assist with any of the above mentioned before end of business today, you can keep the money and your phone and i wont go back to your shop to fetch it you must make a plan that I get it,

I don't have a phone as we speak I bought the phone as my spare phone for situations like these, You also train your managers they are so unprofessional how can he give a customer such option.

Thanks Oupa ***