Poor Customer Service

Visited Newcastle branch 12 March 2026 approax 14:35 and was attended by the lady wearing blue shirt, I'd assume she is a supervisor or Manager (overhead a name Zanele) I had already spoken to one staff member about my query of which she also heard the conversation. The lady without greeting just started by asking me to remove my cap which is ok as I am aware of the procedure as a regular customer, then points to a direction where she was heading meaning i should guess to follow her. I hand my ID card to her then she proceeds to a computor then hands back my ID card on the counter, I took my ID card and asked if she's done. So this lady can't speak at all or this is just the way to appreciate and provide a "good" service to customers. Probably she is the "owner" and has made it to life that her attitude is placing her on "sky high" not to be able to recognise customers and appreciate her job in these tough times. Social Media has become too powerful in degrading such conduct to anyone no matter who the company or person you are. I look forward to a major intervention to this ********* poor behaviour to this individual.