Poor customer service

Attention: David, I would like to express my dissatisfaction regarding the Mount Edgecombe Cash Crusaders. You unfortunately have clowns working at your Franchise.

My mum has been a customer for a very long time and I'm sure that you can validate this by having a look at her profile.

However she seems to be having an ongoing issue with the same individual that she previously logged a complaint about SHIVEN, the previous complaint logged was due to this individual invading my mom's privacy by going into her gallery and viewing her photos to which you contacted my mum and apologized to her and you also stated that you will be looking into the matter.

The latest issue is that my mum went into the buy shop today to pawn her mobile phone, which has previously been Pawned at your store just last month, my mum was being assisted by Justin Singh who was happy to complete the transaction, however SHIVEN pulled Justin aside and asked him to ask my mum for proof of purchase for her mobile device to which my mum does not have as the mobile device was gifted to her for her birthday by myself.

SHIVEN, was extremely rude and treated my mum as a ******** and Lennon was then called on the phone by SHIVEN who was very unhelpful and asked my mum to come into the store tomorrow to sort the issue out which is pathetic customer service.

I would like to inform you that I have already logged a complaint with the complaints board and by the looks of things, poor management is letting your name and business down.

I would like you to please answer the following questions.

a. If an item was previously Pawned at your establishment what's the need for proof of ownership?

b.Are your staff trained on customer service skills and treating customers fairly.

c.Why is there no manager in on a Sunday?

d. Lennon asked my mum to come in on the 05/02/2024 to resolve the issue is he going to compensate her for transport costs? For today and tomorrow?

e.Does Lennon have a qualification in business management? Because he is running your business to the ground due to not managing the staff correctly.

In conclusion I would like to state that my mum has been victimized by SHIVEN due to the complaint that was previously logged against him for invading her privacy, you need to train your staff on how to treat customers fairly and how to buy goods as we all know that the Mount Edgecombe cash crusaders has had workers commit *****, **** iPhones are bought and TVs been bought and paid by members of your staff for amounts that exceed the value and that's all down to poor management, you need to look into the root cause of all of this which is Lennon as he covers up for his staff all the time.

I would like you to get back to me with feedback on this issue as soon as possible, I am also going to contact the newspapers and post this issue all over social media so other people can be made aware and not waste their money and time to go into the cash crusaders Mount Edgecombe branch.

Kind regards,

Natasha Jagannath