Poor customer engagement,service and Ripoff

I took my item in at Vosloorus Chris hani , 2 days before my item expires I contacted the branch via WhatsApp to request banking details to make a payment for an extension, Karabo was the live agent on the 2nd of March 2025 my item expiry date was 4th of March 2025, Then the 9th of March passed by the branch then they told me that my item has been sold without considering the fact that I texted for an extension, I want my item back this is a ripoff, poor customer engagement, poor customer service.