Poor and ineffective efficiency and questionable work ethic

Cash Crusaders Cleary Park are not for the customer! I had a particularly ********** time at the store on 28 April 2021 following an online buy back application which I’d completed the same day and subsequently advised to go to the above store, which I’d then-indicated as my preferred store. It is without a shadow of a doubt that I now regret this decision. According to the cash loan business, customers who complete an online application stand to enjoy the benefit of a quick, hassle-free and convenient experience as they would only arrive to the designated store to drop off their item(s) and subsequently be handed their cash. To this same effect, a female buyer — whose name I was not given as the staff at this store do not introduce themselves — said the process would merely take 5 minutes as she went ahead to assist me, however, it shockingly and most inconveniently ended up coming to roughly over an hour. This was both unacceptable and disrespectful as she would nonchalantly revert to going into the back office for minutes on end, only caring to give a semblance of an explanation on her return. This occurred several times during our interaction. She attempted to justify this by smearing the professional conduct of the online buyer, with whom I’d exchanged several emails prior to going into the store in respect to my interest of taking up a 30-day cash loan. At the store, another buyer, whose name I understand is Siya, engaged me in brief pockets of small talk during the intermittent breaks of being served by his female colleague, before he was eventually tasked with putting a bubble wrap and an extra layer of cling or pallet wrap around my item, in my presence, per the store’s procedure. This, however, did not happen as I had already left the store due to time constraints. After advising Siya of my time challenges and prior to exiting the store, Siya advised that he would send me a picture of my wrapped item. I received the said picture nearly two hours later, further compounding on my lacklustre customer service experience, which was underpinned by the fact that I did not receive a fair deal on my high-end valuable item. To this end, I dissuade other customers from going to this store. On examination of the picture sent to me, it appeared my item did not have the extra cling or pallet wrap that was promised around it. I, hereby, implore the store and its management to put their buyers’ conduct under the microscope to ensure improved customer service in the future while I ask for an improved offer on my item.