Poor and Horrible Client service from Cash Crusaders

Good Day Hello Peter team iam shocked and horrified about the service and cli and the staff and there prosedures of cash crusaders Village Square mall in Randfontein first of all there client service is horrible its a nightmare for all clients young and old you bring goods back that is not working on some operating systems like pc games the very next day then staff dont test it in front of you they just shoot jou off that is so unproffessional if a company dont give what client service required then it is gonna cause conflict because i showed the manager behind the slip that a client has 48 hours to bring back the goods if it dont work from this company by telling you that there service have change even if at the back of there slip that service dont count like that is not giving the client the reasurance that the company got the clients back and then while the manager refuses i talked him into by telling me why they in store dont follow prosedure because that was his exact reply they get trained to talk a diffrent story to the client there by angering and upsetting all clients and i spoke to the manager he still refused to give me back my money and then Jackie explained to me again that it is not the staff in the stores vault for the service it is how they get trained and i as the Client have Major problems with this argument please Hello Peter can you Assist me in this matter and How to Resolve this Kindly Regards Liaan Human