Poor After Sales Service

On the 10th of February 2024, i bought a cellphone from Cash crusaders Worcester. At that time, it was during Eskom load shedding and the handset's battery was flat. The salesman assured me not to be worried because the handset was in a good working order. He had just recently tested it with another client.

However, the following day when the handset was fully charged it was not functioning properly. parts of the touchscreen were not responsive and it would just switch off on it's own. i assumed that maybe it was just in need of a software update hence , i put it back in the box awaiting for payday when i could afford data required for the software update.

on the 27th of February 2024, when i finally updated the software and started to use the handset it was not working properly. it would not work on parts of the touchscreen, freeze at random or just switch off on its own.

On the 1st of March 2024, i took back the handset to the store. The salesman was rather dismissive and not willing to assist saying that the 7-days warranty had passed but on the back of the till slip it said 6-months. Finally, he took the handset to send it away for an assessment/repair which he said it would take at least two weeks. And i was informed that i would be phoneless for that duration of time!! The negative disposition for my after sales service request was at best **********. It was quite the opposite to when the salesman was attempting to make a sale.