PHONE COMES FROM REPAIRS MORE BROKEN

Last year June I bought a phone (x90 Doogee) brand new by cash crusaders boksburg by the square at the amount of R1150

Not even having the phone for 10 months it got slow , I can't watch videos on the phone , the battery runs down very fast .

Two months ago in the month of late February 2021 I took the phone into cash crusaders boksburg store to ask them to send the phone away to get repaired as it's under warranty still . As there was a cracked screen, battery wasn't working and the software was so slow . It was said I can collect my phone in 2 to 3 weeks by TK at the store . After calling a number of times and sending them messages they then told me a month later there's no parts for the x90 Doogee I'll have to wait longer . After 2 months the end of April I called them and said where's my phone I'm still waiting. They called the repair and then only got it sent to the store as they forgot.. after they wasted 2 months of my phones warranty. I don't even have the phone 24 hours and I'm having the exact same problem with the phone the phones battery doesn't then last 4 to 5 hours it runs down so fast , the phone is so slow and they said they did the software over. I went back to the store the Friday to complain to the manager Joe . I told him I'm having the same problem again it was then said they can't help me after complaining in the store they offered my another doogee same as mine that also has problems or will give me R500 . But that doesn't even cover what I just spent on the repair cost.

I am so upset how they run this store and have the rudest staff . I would really like to get this problem handle with as soon as possible because I waited 2 months to get my phone back and nothing has been down